Return & Refund Policy

30-Day Return Window

At Newleaf Life, we want you to be completely satisfied with your outdoor gear. You may return most items within 30 days of delivery for a refund or exchange, provided the items are in their original condition, unused, and in original packaging with all tags attached.

Eligibility for Returns

• Items must be unused and in sellable condition.
• Proof of purchase (order number) is required.
• Personalized or custom-made items, and clearance/final sale products are non-returnable.
• Damaged items due to customer misuse or improper care are not eligible for return.

How to Initiate a Return

1. Contact our support team at [email protected] with your order number and reason for return.
2. Once approved, you will receive a return shipping label (if eligible) or instructions.
3. Ship the item back securely. We recommend using tracked shipping.

Refund Process

Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. Shipping fees are non-refundable.

* Defective or damaged items upon arrival qualify for free return shipping and full refund or replacement.