Frequently Asked Questions

We offer a 30-day return window for most items. Products must be unused, in original condition and packaging with all tags attached. Return shipping costs are usually the customer's responsibility unless the item is defective or we made an error. Please refer to our Return & Refund Policy for full details.

- United States (Continental): 7-12 business days (Standard)
- Express Shipping: 3-6 business days
- International: 10-25 business days

Processing time is 1-3 business days. Please see our Shipping Policy for more details.

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by your country. These charges are not included in the product price or shipping cost and must be paid upon delivery.

We accept secure payments via WorldFirst, credit/debit cards, and other major payment methods. All transactions are processed securely through encrypted third-party processors.

Yes. All our camping furniture and gear are designed for outdoor use. They are made with weather-resistant materials, sturdy construction, and undergo strict quality checks. We provide a standard 5-year warranty on craftsmanship and materials for most products.

Once your order ships, you will receive a tracking number via email. You can also log into your account and check the order status anytime.

Yes, we ship to most countries worldwide. International shipping times and costs vary by destination. Please note that customs clearance may cause additional delays.

You can reach us at [email protected] or call +86 186 8888 1449. We usually reply within 24-48 hours (Monday to Friday).